5 min read

Using Technology To Communicate With Frontline Staff Is Good For Business

By Shawn Boyer on Apr 25, 2022 8:00:00 AM

Dubbed The Great Resignation, 2021 was officially the year of quitting. Thanks to severe job dissatisfaction, workers in retail, hospitality, accommodation, and food services were among the top employees to lead the walkout.

And while 2022 has turned a corner with unemployment currently hovering around 3.9% — down from 2021 — all business who have frontline and deskless workers are struggling to retain existing employees and fill open positions.

Topics: Frontline Workers Workplace Communication Hiring and retention
14 min read

Episode 1: Welcome to the goHappy Podcast

By goHappy on Apr 14, 2022 10:47:52 AM

Topics: goHappy Podcast
4 min read

Solving Unique Challenges for Senior Living

By Shawn Boyer on Apr 4, 2022 3:49:40 PM

Every industry has its own unique challenges in communicating with its various constituents - prospects, customers and their employees.  

Senior living communities are certainly no different.  And, their communication challenges are unique and heightened in two ways:

1. Like most industries that have a large number of frontline employees who don’t have company issued email, they struggle with how to effectively communicate with those employees; and
2. they have an added layer of complexity because they need to communicate (in real time in a lot of instances) with their “customers”, who in a lot of cases are both their residents AND the family members of those residents, and they are not tied to a desk/email during the day.

To say that we have enjoyed working with these companies is an understatement - we have LOVED working with them and seeing all of the different ways in which they’re using the goHappy platform to solve for those challenges.  Below are a few examples of those just in case it can be helpful to anyone else out there who has similar challenges - we hope it can get your wheels turning!  In all of these instances, they are using goHappy to send text messages directly through our software to their frontline employees, residents and family members.

Topics: Communication Employee Experience Employee Engagement Workplace Communication
2 min read

The “Genius” of Managing AND Leading

By Greg Moyer on Mar 14, 2022 10:00:00 AM

In his book, “Built to Last”, Jim Collins talks about how highly visionary companies do not oppress themselves with what he calls the “Tyranny of OR” – the reluctance to accept two seemingly contradictory forces or ideas at the same time.  The “Tyranny of OR” pushes people to believe that things must be either A or B, but not both.  Instead of being oppressed by the “Tyranny of OR”, highly visionary companies liberate themselves with what he refers to as the “Genius of AND” – the ability to embrace both extremes of a number of dimensions at the same time.  Instead of choosing between A OR B, they figure out a way to have both A AND B.

The terms “management” and “leadership” are often interchanged. In fact, many people view them as basically the same thing.  Yet, when you look at the “what” and the “how” of managing vs. leading, there are some clear distinctions between them.   Here are a few of the notable differences: 

Topics: Frontline Workers
3 min read

Hand & Stone Enlists goHappy to Capture, Measure Frontline Employee Feedback

By goHappy on Mar 10, 2022 12:00:00 PM

2 min read

It’s How You Make Them Feel

By Greg Moyer on Mar 7, 2022 11:11:38 AM

 It’s not surprising in this highly competitive labor market that the top concern facing CEO’s in organizations that employ large numbers of frontline employees is their ability to hire and retain staff. As a result, employee engagement has become a key strategic initiative with leaders and managers at all levels devoting more of their time and focus to create a positive and engaging experience for employees. Being more intentional about what leaders and managers need to do to drive higher engagement levels, represents a needed and critical step forward.

Topics: Company Culture Employee Experience Employee Engagement
2 min read

How Tupelo Honey Increased its Employee Engagement

By Shawn Boyer on Feb 18, 2022 2:41:15 PM

The pandemic put a strain on the hospitality industry, causing company cultures to change and increasing employee turnover rates. Employers not only needed a quick and easy way to communicate COVID-19 policies and procedures, but also a permanent way to communicate ongoing updates and engage with frontline team members.

Topics: Employee Engagement
3 min read

Tapping Frontline Workers’ Full Potential Via Communications

By Shawn Boyer on Feb 7, 2022 11:56:21 AM

Studies show frontline employees feel undervalued and disconnected from their leaders, causing a lack in commitment, engagement and contributions to the workplace. However, companies that invest in engaging frontline team members have seen positive results like higher revenues, productivity and lower turnover. HBR Analytic Services reported that 87% of nearly 500 business executives said they will be more successful when frontline workers are empowered to make important decisions in the moment.

Topics: Frontline Workers Workplace Communication
1 min read

Supreme Court Rules on Vaccine Mandate… What’s Next?

By Shawn Boyer on Jan 14, 2022 3:55:21 PM

The Supreme Court yesterday largely blocked the Biden administration’s plan for requiring business owners with 100 or more employees to require their employees to be vaccinated against COVID-19 or submit to weekly testing.

2 min read

Vaccine Mandate Moves Forward: What Employers Need to Know

By Shawn Boyer on Dec 27, 2021 8:00:00 AM

A federal court has lifted a stay on the Biden administration’s rule that forces business owners with 100 or more employees to require their employees to be vaccinated against COVID-19 or submit to weekly testing.

Topics: Workplace Communication