Every industry has its own unique challenges in communicating with its various constituents - prospects, customers and their employees.
Senior living communities are certainly no different. And, their communication challenges are unique and heightened in two ways:
1. Like most industries that have a large number of frontline employees who don’t have company issued email, they struggle with how to effectively communicate with those employees; and
2. they have an added layer of complexity because they need to communicate (in real time in a lot of instances) with their “customers”, who in a lot of cases are both their residents AND the family members of those residents, and they are not tied to a desk/email during the day.
To say that we have enjoyed working with these companies is an understatement - we have LOVED working with them and seeing all of the different ways in which they’re using the goHappy platform to solve for those challenges. Below are a few examples of those just in case it can be helpful to anyone else out there who has similar challenges - we hope it can get your wheels turning! In all of these instances, they are using goHappy to send text messages directly through our software to their frontline employees, residents and family members.