Feedback is the compass that guides an organization toward its true north. Particularly, feedback from frontline employees – those who are in the trenches every day – is invaluable. These individuals deal with the real-time challenges, customer interactions, and the daily mechanics of your operations. 

In any organization, particularly ones that rely on a frontline workforce, the relationship between leadership and frontline employees plays a huge role in shaping the culture, productivity, and overall success of the workplace. 

Something big is on its way over here at goHappy. 

Competition for talent is stiff these days, no matter which industry you’re in. But the fight to hire and, particularly, retain great talent, is especially fierce in industries that employ a frontline workforce. While attention is often focused on top-level management and strategic initiatives, hat many business leaders don’t realize is that frontline managers play a huge role in whether or not frontline employees decide to stay or go. 

Frontline employee engagement isn’t a nice-to-have, it’s a necessity. So how do you add it to an already full plate?

As a business owner or a manager of frontline employees, do you ever feel like you can’t get ahead? Like you produce business results for the short term, but always find those outcomes slipping back to baseline or even below where they started?