3 min read

The Power of Feedback: 5 Major Benefits of Asking Frontline Employees for Input

By Dane Schwartz on Jun 30, 2023 9:52:33 AM

Organizations are increasingly recognizing the immense value of frontline employees' feedback. These employees, who directly interact with customers and represent the face of the company, possess invaluable insights that can drive operational improvements, enhance customer experiences, and shape the overall success of the organization. 

Topics: Frontline Workers Company Culture Employee Experience Employee Engagement Workplace Communication Employee Engagement Survey Hiring and retention
4 min read

How to Train Managers to Reduce Frontline Employee Turnover

By Dane Schwartz on Jun 23, 2023 11:32:50 AM

Competition for talent is stiff these days, no matter which industry you’re in. But the fight to hire and, particularly, retain great talent, is especially fierce in industries that employ a frontline workforce. While attention is often focused on top-level management and strategic initiatives, hat many business leaders don’t realize is that frontline managers play a huge role in whether or not frontline employees decide to stay or go. 

Topics: Frontline Workers Company Culture Employee Experience Employee Engagement Learning Employee Appreciation Hiring and retention
3 min read

From the Front Line to the Bottom Line

By Greg Moyer on Jun 15, 2023 6:17:46 PM

Organizations who have made frontline employee engagement a strategic priority are reaping the rewards.

Topics: Communication Frontline Workers Company Culture Employee Experience Employee Engagement
2 min read

Manager Engagement Has the Power to Boost Business Results

By Greg Moyer on May 31, 2023 12:19:35 PM

The numbers don’t lie: Frontline managers have a major impact on business success.

The impact that frontline managers have on an organization’s overall performance and results is significant, especially when you consider that, nationwide, they are directly responsible for 8 out of 10 employees in the workforce. Yet, in many organizations managers on the frontline feel undervalued, underdeveloped, and overworked; and their levels of engagement show it. Gallup research has found that only 35% of managers are engaged, meaning they are enthusiastic about and committed to their work, their people, and the organization. 

Topics: Frontline Workers Company Culture Employee Engagement
6 min read

Setting Boundaries At Work: Texting After Hours

By Dane Schwartz on Apr 5, 2023 9:28:00 AM

“Can you cover tomorrow’s shift for so-and-so?”

Read 7:12 PM.

No response.

Many working Americans report experiencing a negative emotional response to the end of the weekend and personal freetime as the “Sunday Scaries”–an anxious feeling about the work week ahead that cuts into the final hours of off-the-clock bliss. But, perhaps the only thing worse to interrupt an employee’s time off work is receiving unexpected or poorly timed messages from their employer.  

Topics: Frontline Workers Employees Employee Experience
5 min read

4 Employee Engagement Ideas For Your Frontline Workers

By Dane Schwartz on Mar 24, 2023 11:04:35 AM

Let's face it: organizations crave high engagement levels from their frontline employees but are often short of ideas on exactly how to accomplish this. 

Topics: Frontline Workers Employees Employee Experience Employee Engagement
4 min read

Communication Strategies For Mobile Workforce Management

By Dane Schwartz on Dec 19, 2022 8:30:00 AM

If you're an HR Director, Communications Director, or Talent Acquisition Specialist who manages a mobile workforce, you know how challenging good communication can be.

Deskless workers often work in remote settings or visit different locations throughout the day, so you may go long stretches without seeing or verbally communicating with some of your employees. 

Because of this, communication channels that work for office and onsite employees aren't practical for mobile workers.

Topics: Communication Frontline Workers Workplace Communication
5 min read

Need To Hire Seasonal Employees? Text Rehireable Workers

By Dane Schwartz on Oct 24, 2022 8:00:00 AM

Seasonal hiring is both exciting and stressful for many businesses. 

Busy seasons such as holiday shopping and back to school are a welcome uptick in profits. But, these busy times of the year can also be worrisome as you struggle to find enough employees to meet customer demands.

Topics: Communication Frontline Workers Hiring and retention
13 min read

Why Employee Engagement Is Key To Company Success

By Dane Schwartz on Oct 19, 2022 4:20:29 PM

Employee engagement is one of the most important indicators in gauging satisfaction in work. This is especially true amongst Front Line Workers. People are looking for more than just a 9-to-5 job these days. They crave to be involved in their work, and want to be enthusiastic about the organization they work for and to be committed to those they work with.

Topics: goHappy Communication Frontline Workers Employees goAlerts Company Culture Employee Experience Employee Engagement Workplace Communication
5 min read

Lower Retail Turnover With Better Internal Communications

By Dane Schwartz on Oct 3, 2022 11:35:21 AM

Whether you operate a single retail location or a chain of stores, your retail employees are your best asset. They are the ones who interact with your customers daily and can create a positive or negative association with your brand. 

But, with a 69% employee turnover rate in retail — 12% higher than the U.S. national average — it can feel like most of your time and resources are spent on hiring and training new staff rather than nurturing existing employees to be your best brand ambassadors. 

With an approximate price tag of $3400 to replace one employee, a retention strategy should definitely be on your radar.

Topics: Communication Frontline Workers Employee Experience Workplace Communication