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4 min read

Who is responsible for Employee Engagement?

By goHappy on Sep 18, 2023 5:49:33 PM

Employee engagement is defined as a measure of how committed an employee feels to their organization; how much they identify with their organization; how satisfied they feel with their job; and how energized they feel in their work. There is no doubt that employers benefit in many ways from high levels of employee engagement, while disengagement not only negatively impacts individual workers, but can easily spread. 

Topics: Communication Frontline Workers Company Culture Employee Experience Employee Engagement Workplace Communication Employee Appreciation
3 min read

Why the Frontline is America's Most Important Workforce

By Dane Schwartz on Aug 31, 2023 5:35:18 PM

America has always been a nation that thrives on the innovation of its entrepreneurs, the insights of its thinkers, and the inspiration of its artists. However, time and again, it's the frontline workforce that stands as the backbone of the nation, ensuring its steady march forward. 

Topics: Frontline Workers Employees Employee Appreciation
4 min read

5 Reasons You're Not Getting Honest Feedback From Your Frontline

By Dane Schwartz on Aug 24, 2023 6:55:38 PM

Feedback is the compass that guides an organization toward its true north. Particularly, feedback from frontline employees – those who are in the trenches every day – is invaluable. These individuals deal with the real-time challenges, customer interactions, and the daily mechanics of your operations

Topics: Communication Frontline Workers Company Culture Employee Engagement Learning Feedback
3 min read

4 Essential Leadership Principles that Drive Employee Engagement

By Dane Schwartz on Aug 18, 2023 2:40:16 PM

In any organization, particularly ones that rely on a frontline workforce, the relationship between leadership and frontline employees plays a huge role in shaping the culture, productivity, and overall success of the workplace. 

Topics: Communication Frontline Workers Company Culture Employee Experience Employee Engagement Workplace Communication Learning Employee Appreciation Hiring and retention
4 min read

How to accurately measure employee engagement

By Dane Schwartz on Aug 4, 2023 7:29:23 PM

Something big is on its way over here at goHappy. 

Topics: Frontline Workers Employee Experience Employee Engagement Survey Learning
4 min read

Why Frontline Employee Retention is the #1 Concern of Leaders in 2023

By Dane Schwartz on Jul 15, 2023 3:12:54 PM

Organizations that rely heavily on a frontline workforce (nearly 90%!) are realizing that frontline employee retention has become their topmost concern. Leaders across industries have recognized the critical role that frontline employees play in driving customer satisfaction, maintaining operational efficiency, and ultimately contributing to the overall success of the company. That’s why frontline employee retention has emerged as the number one concern of leaders in 2023 (even above hiring). 

Topics: Frontline Workers Company Culture Employee Experience Employee Engagement Employee Appreciation Hiring and retention
3 min read

The Power of Feedback: 5 Major Benefits of Asking Frontline Employees for Input

By Dane Schwartz on Jun 30, 2023 9:52:33 AM

Organizations are increasingly recognizing the immense value of frontline employees' feedback. These employees, who directly interact with customers and represent the face of the company, possess invaluable insights that can drive operational improvements, enhance customer experiences, and shape the overall success of the organization. 

Topics: Frontline Workers Company Culture Employee Experience Employee Engagement Workplace Communication Employee Engagement Survey Hiring and retention
4 min read

How to Train Managers to Reduce Frontline Employee Turnover

By Dane Schwartz on Jun 23, 2023 11:32:50 AM

Competition for talent is stiff these days, no matter which industry you’re in. But the fight to hire and, particularly, retain great talent, is especially fierce in industries that employ a frontline workforce. While attention is often focused on top-level management and strategic initiatives, hat many business leaders don’t realize is that frontline managers play a huge role in whether or not frontline employees decide to stay or go. 

Topics: Frontline Workers Company Culture Employee Experience Employee Engagement Learning Employee Appreciation Hiring and retention
3 min read

From the Front Line to the Bottom Line

By Greg Moyer on Jun 15, 2023 6:17:46 PM

Organizations who have made frontline employee engagement a strategic priority are reaping the rewards.

Topics: Communication Frontline Workers Company Culture Employee Experience Employee Engagement
2 min read

Manager Engagement Has the Power to Boost Business Results

By Greg Moyer on May 31, 2023 12:19:35 PM

The numbers don’t lie: Frontline managers have a major impact on business success.

The impact that frontline managers have on an organization’s overall performance and results is significant, especially when you consider that, nationwide, they are directly responsible for 8 out of 10 employees in the workforce. Yet, in many organizations managers on the frontline feel undervalued, underdeveloped, and overworked; and their levels of engagement show it. Gallup research has found that only 35% of managers are engaged, meaning they are enthusiastic about and committed to their work, their people, and the organization. 

Topics: Frontline Workers Company Culture Employee Engagement