5 min read

Lower Retail Turnover With Better Internal Communications

By Dane Schwartz on Oct 3, 2022 11:35:21 AM

Whether you operate a single retail location or a chain of stores, your retail employees are your best asset. They are the ones who interact with your customers daily and can create a positive or negative association with your brand. 

But, with a 69% employee turnover rate in retail — 12% higher than the U.S. national average — it can feel like most of your time and resources are spent on hiring and training new staff rather than nurturing existing employees to be your best brand ambassadors. 

With an approximate price tag of $3400 to replace one employee, a retention strategy should definitely be on your radar.

Topics: Communication Frontline Workers Employee Experience Workplace Communication
5 min read

Five Ways to Enhance Senior Care Employee Communication

By Dane Schwartz on Sep 8, 2022 2:28:01 PM

Deciding to place a beloved family member in a senior care facility is challenging. It's a decision no family member wants to make, but they trust you and your staff to offer them the best care possible when they do.



However, if employee communication in your long-term care facility falls short, it can be a chaotic and frustrating experience for your senior care staff, residents, and their families. This can lead to families moving their loved ones to a different facility and employees leaving their roles to find work elsewhere — and in a worker shortage, it's unlikely you can spare staff right now.

Effective communication is the foundation for any successful relationship, and your assisted living facility is no different.

Topics: Communication Frontline Workers Workplace Communication senior living
4 min read

Amid Labor Crisis, Frontline Employee Retention is Critical

By Dane Schwartz on Aug 22, 2022 8:00:00 AM

If your favorite vegan ice cream flavor has been out of stock at your local supermarket for the last few months, you may be the victim of a labor shortage.

Current labor shortages are affecting supply chain issues from picking crops, manufacturing, and transportation to stocking shelves, and there’s no end in sight. Thus, that persistent empty shelf is where your ice cream should be.

As a business owner who employs frontline workers, this reality is a heavy weight to carry. Your profits hinge on hiring and retaining enough workers to keep business cruising, customers happy, and cash flowing.



When your ‘help wanted’ ad gets nothing but crickets, and you receive resignation letters regularly, it’s hard to remain hopeful. But, rather than focus on the frontline employees you don’t have, it’s better to focus on keeping the ones you do.

Topics: Frontline Workers Employee Experience Workplace Communication Hiring and retention
5 min read

4 Important Tips For Team Communications In Restaurants

By Dane Schwartz on Aug 8, 2022 8:00:00 AM

As a restaurant owner or manager, you know how quickly a tiny setback can spiral into full-blown bedlam. 

Topics: goHappy Communication Frontline Workers Company Culture Employee Engagement Restaurant
6 min read

Six Ideas That Improve Restaurant Employee Retention

By Dane Schwartz on Jul 28, 2022 1:27:12 PM

Restaurant workers are still quitting their jobs at an alarming rate. According to economists, the quit rate in hospitality and food service is nearly double that of the national average coming in at 6% vs 3%.

Topics: Communication Frontline Workers Company Culture Employee Experience Employee Engagement Hiring and retention
5 min read

How to Be Inclusive With Your Frontline Employee Communication Strategy

By Dane Schwartz on Jun 23, 2022 7:00:00 AM

There’s nothing like a global pandemic to highlight poor employee communication. Especially in industries where workers need to physically show up for work.

Frontline and hourly workers make up 80% of our global workforce, and for industries like restaurant, retail, and manufacturing, they represent the largest percentage of the workforce. 

Topics: Communication Frontline Workers Employee Experience Employee Engagement Workplace Communication
4 min read

Best Practices For Leaders To Improve Frontline Employee Communications

By Dane Schwartz on Jun 6, 2022 6:04:07 PM

Communicating effectively with a large team of desk-less workers has its challenges. But the pandemic did an excellent job of highlighting just how critical frontline workers are to a company's success. And the mass job walkouts have taught us that frontline employees are no longer interested in being treated like second-class workers. 

Topics: Communication Frontline Workers Employees Employee Experience Employee Engagement Workplace Communication
5 min read

3 Employee Communication Tools Every HR Professional Needs To Engage Frontline Workers

By Shawn Boyer on May 23, 2022 11:03:50 AM

The work world has experienced drastic changes over the last few years. The pandemic has influenced how businesses operate, from hybrid schedules to company policies, practices, and procedures. 

Topics: Communication Frontline Workers Company Culture Employee Engagement Workplace Communication Employee Engagement Survey
5 min read

Using Technology To Communicate With Frontline Staff Is Good For Business

By Shawn Boyer on Apr 25, 2022 8:00:00 AM

Dubbed The Great Resignation, 2021 was officially the year of quitting. Thanks to severe job dissatisfaction, workers in retail, hospitality, accommodation, and food services were among the top employees to lead the walkout.

And while 2022 has turned a corner with unemployment currently hovering around 3.9% — down from 2021 — all business who have frontline and deskless workers are struggling to retain existing employees and fill open positions.

Topics: Frontline Workers Workplace Communication Hiring and retention
2 min read

The “Genius” of Managing AND Leading

By Greg Moyer on Mar 14, 2022 10:00:00 AM

In his book, “Built to Last”, Jim Collins talks about how highly visionary companies do not oppress themselves with what he calls the “Tyranny of OR” – the reluctance to accept two seemingly contradictory forces or ideas at the same time.  The “Tyranny of OR” pushes people to believe that things must be either A or B, but not both.  Instead of being oppressed by the “Tyranny of OR”, highly visionary companies liberate themselves with what he refers to as the “Genius of AND” – the ability to embrace both extremes of a number of dimensions at the same time.  Instead of choosing between A OR B, they figure out a way to have both A AND B.

The terms “management” and “leadership” are often interchanged. In fact, many people view them as basically the same thing.  Yet, when you look at the “what” and the “how” of managing vs. leading, there are some clear distinctions between them.   Here are a few of the notable differences: 

Topics: Frontline Workers