As the holiday season approaches, the spirit of festivity is mingled with the hustle and bustle for many frontline workers. These are the individuals who keep the wheels of our businesses turning, often under high pressure and demanding conditions. For businesses, this time leading into the new year is an ideal moment to turn a caring eye towards your frontline workers. 

The Fourth Pillar of the goHappy Employee Engagement Model for frontline leaders is to coach, not boss. But, what does this mean, and how can you embody this in your role?

As a frontline leader, you're often in the eye of the storm, navigating the challenges of managing teams, executing projects, and meeting objectives. Yet, amid these duties, one underlying factor determines your success: trust. Trust isn't merely about dependability or reliability; it delves much deeper into the psyche of leadership. At its core, it's about authenticity—being a leader who is genuine, relatable, and transparent.