Organizations are increasingly recognizing the immense value of frontline employees' feedback. These employees, who directly interact with customers and represent the face of the company, possess invaluable insights that can drive operational improvements, enhance customer experiences, and shape the overall success of the organization. 

Competition for talent is stiff these days, no matter which industry you’re in. But the fight to hire and, particularly, retain great talent, is especially fierce in industries that employ a frontline workforce. While attention is often focused on top-level management and strategic initiatives, hat many business leaders don’t realize is that frontline managers play a huge role in whether or not frontline employees decide to stay or go. 

Organizations who have made frontline employee engagement a strategic priority are reaping the rewards.

Frontline employee engagement isn’t a nice-to-have, it’s a necessity. So how do you add it to an already full plate?

As a business owner or a manager of frontline employees, do you ever feel like you can’t get ahead? Like you produce business results for the short term, but always find those outcomes slipping back to baseline or even below where they started? 

Are you tired of constantly losing valuable employees? Employee turnover is not only costly for your business, but it also affects team morale and productivity. 

The good news is that there are solutions to reduce employee turnover and improve communication within your organization. 

In this blog post, we will share four tips in which business communication solutions can help you retain top talent, create a more engaged workforce, and thus increase sales. 

Employee surveys can provide insightful data to employers and HR professionals about employee morale or collective attitudes about aspects of the workplace. Companies that regularly survey their workers in an effective way have more opportunities to improve frontline employee communications. Still, many need more time or resources to know how to design an effective survey that yields beneficial results. Enter goHappy Hub—a platform built exclusively for employee-centric engagement and feedback that empowers organizations with proven best practices in sending out employee surveys.

“Can you cover tomorrow’s shift for so-and-so?”

Read 7:12 PM.

No response.

Many working Americans report experiencing a negative emotional response to the end of the weekend and personal freetime as the “Sunday Scaries”–an anxious feeling about the work week ahead that cuts into the final hours of off-the-clock bliss. But, perhaps the only thing worse to interrupt an employee’s time off work is receiving unexpected or poorly timed messages from their employer.  

Let's face it: organizations crave high engagement levels from their frontline employees but are often short of ideas on exactly how to accomplish this. 

As Dr. Bob Nelson says, “Take time to appreciate employees and they will reciprocate in a thousand ways.” 

In our post-pandemic world, it's not enough to assume frontline employees are just " happy to have a job." 

Things have changed, and frontline workers no longer seek jobs where the expectation is the bare minimum in exchange for a paycheck. 

They are more attracted to a work environment where they feel valued and respected, with managers who make them feel like they're contributing to something significant and are working towards common goals.