4 min read

6 Employee Appreciation Gifts For Hourly Workers

By Dane Schwartz on Dec 5, 2022 12:04:00 PM

Your frontline employees work hard. And amid busy schedules and the holiday rush, it can be easy to overlook showing them how much you appreciate their dedication to your organization.

Hourly workers often put in more than 40-hour work weeks during the holiday season — especially amid a labor crisis — and miss out on celebrations with family and friends. 

Although frontline employees receive overtime pay for their extra hours, it’s a requirement by the department of labor. 

Rewarding your hourly workers beyond what is expected of you, especially when they sacrifice so much, is essential to let them know you care. 

Topics: Company Culture Employee Experience Employee Engagement Employee Appreciation
6 min read

6 Employee Engagement Ideas That Actually Work

By Dane Schwartz on Nov 7, 2022 3:30:13 PM

Engaged employees have higher productivity levels, lower absenteeism rates, and greater job satisfaction. 

In addition, companies with high employee engagement tend to financially outperform those with low engagement scores.

Although the positive outcomes from engaged employees speak for themselves, many businesses still need help to proactively engage their frontline workers.

Topics: Employee Experience Employee Engagement
13 min read

Why Employee Engagement Is Key To Company Success

By Dane Schwartz on Oct 19, 2022 4:20:29 PM

Employee engagement is one of the most important indicators in gauging satisfaction in work. This is especially true amongst Front Line Workers. People are looking for more than just a 9-to-5 job these days. They crave to be involved in their work, and want to be enthusiastic about the organization they work for and to be committed to those they work with.

Topics: goHappy Communication Frontline Workers Employees goAlerts Company Culture Employee Experience Employee Engagement Workplace Communication
5 min read

4 Important Tips For Team Communications In Restaurants

By Dane Schwartz on Aug 8, 2022 8:00:00 AM

As a restaurant owner or manager, you know how quickly a tiny setback can spiral into full-blown bedlam. 

Topics: goHappy Communication Frontline Workers Company Culture Employee Engagement Restaurant
6 min read

Six Ideas That Improve Restaurant Employee Retention

By Dane Schwartz on Jul 28, 2022 1:27:12 PM

Restaurant workers are still quitting their jobs at an alarming rate. According to economists, the quit rate in hospitality and food service is nearly double that of the national average coming in at 6% vs 3%.

Topics: Communication Frontline Workers Company Culture Employee Experience Employee Engagement Hiring and retention
4 min read

Four Ways Automation Can Improve Frontline Employee Communications

By Dane Schwartz on Jul 11, 2022 8:00:00 AM

At the start of the pandemic, organizations scrambled to get online, set up curbside shopping, and restructure how to get work done and stay in business. It was like everyone was in fight or flight mode.

Those who fought (mostly) survived – and this fight to stay alive, forced companies to find new ways to do business. 

Many of these changes ended up being for the better. Namely, how the world views frontline employees. Before the pandemic, frontline workers were often considered expendable and easily replaced. But now, businesses know better. 

Topics: Communication Employee Engagement Workplace Communication
5 min read

How to Be Inclusive With Your Frontline Employee Communication Strategy

By Dane Schwartz on Jun 23, 2022 7:00:00 AM

There’s nothing like a global pandemic to highlight poor employee communication. Especially in industries where workers need to physically show up for work.

Frontline and hourly workers make up 80% of our global workforce, and for industries like restaurant, retail, and manufacturing, they represent the largest percentage of the workforce. 

Topics: Communication Frontline Workers Employee Experience Employee Engagement Workplace Communication
4 min read

Best Practices For Leaders To Improve Frontline Employee Communications

By Dane Schwartz on Jun 6, 2022 6:04:07 PM

Communicating effectively with a large team of desk-less workers has its challenges. But the pandemic did an excellent job of highlighting just how critical frontline workers are to a company's success. And the mass job walkouts have taught us that frontline employees are no longer interested in being treated like second-class workers. 

Topics: Communication Frontline Workers Employees Employee Experience Employee Engagement Workplace Communication
5 min read

3 Employee Communication Tools Every HR Professional Needs To Engage Frontline Workers

By Shawn Boyer on May 23, 2022 11:03:50 AM

The work world has experienced drastic changes over the last few years. The pandemic has influenced how businesses operate, from hybrid schedules to company policies, practices, and procedures. 

Topics: Communication Frontline Workers Company Culture Employee Engagement Workplace Communication Employee Engagement Survey
4 min read

Solving Unique Challenges for Senior Living

By Shawn Boyer on Apr 4, 2022 3:49:40 PM

Every industry has its own unique challenges in communicating with its various constituents - prospects, customers and their employees.  

Senior living communities are certainly no different.  And, their communication challenges are unique and heightened in two ways:

1. Like most industries that have a large number of frontline employees who don’t have company issued email, they struggle with how to effectively communicate with those employees; and
2. they have an added layer of complexity because they need to communicate (in real time in a lot of instances) with their “customers”, who in a lot of cases are both their residents AND the family members of those residents, and they are not tied to a desk/email during the day.

To say that we have enjoyed working with these companies is an understatement - we have LOVED working with them and seeing all of the different ways in which they’re using the goHappy platform to solve for those challenges.  Below are a few examples of those just in case it can be helpful to anyone else out there who has similar challenges - we hope it can get your wheels turning!  In all of these instances, they are using goHappy to send text messages directly through our software to their frontline employees, residents and family members.

Topics: Communication Employee Experience Employee Engagement Workplace Communication