In our post-pandemic world, it's not enough to assume frontline employees are just " happy to have a job."
Things have changed, and frontline workers no longer seek jobs where the expectation is the bare minimum in exchange for a paycheck.
They are more attracted to a work environment where they feel valued and respected, with managers who make them feel like they're contributing to something significant and are working towards common goals.
Your frontline employees work hard. And amid busy schedules and the holiday rush, it can be easy to overlook showing them how much you appreciate their dedication to your organization.
Hourly workers often put in more than 40-hour work weeks during the holiday season — especially amid a labor crisis — and miss out on celebrations with family and friends.
Although frontline employees receive overtime pay for their extra hours, it’s a requirement by the department of labor.
Rewarding your hourly workers beyond what is expected of you, especially when they sacrifice so much, is essential to let them know you care.
Employee engagement is one of the most important indicators in gauging satisfaction in work. This is especially true amongst Front Line Workers. People are looking for more than just a 9-to-5 job these days. They crave to be involved in their work, and want to be enthusiastic about the organization they work for and to be committed to those they work with.
As a restaurant owner or manager, you know how quickly a tiny setback can spiral into full-blown bedlam.
Restaurant workers are still quitting their jobs at an alarming rate. According to economists, the quit rate in hospitality and food service is nearly double that of the national average coming in at 6% vs 3%.
The work world has experienced drastic changes over the last few years. The pandemic has influenced how businesses operate, from hybrid schedules to company policies, practices, and procedures.
It’s not surprising in this highly competitive labor market that the top concern facing CEO’s in organizations that employ large numbers of frontline employees is their ability to hire and retain staff. As a result, employee engagement has become a key strategic initiative with leaders and managers at all levels devoting more of their time and focus to create a positive and engaging experience for employees. Being more intentional about what leaders and managers need to do to drive higher engagement levels, represents a needed and critical step forward.
If there is one thing employers have learned over the past few years, it's the critical role frontline staff play in the economy's stability. Frontline workers came to realize their value, as well.
Sara Reinhardt shares her favorite things about working for Tupelo Honey.
We recently hosted a webinar regarding the keys to frontline employee engagement and the bottom line impact that it drives, with special guests Dave McKlveen, Vice President of Human Resources for Organic Krush and formerly VP of HR at Cava, and Greg Moyer, Chief Engagement Officer at goHappy Hub. Below are the quick hitting highlights, and for a more full deep dive, click here to watch the full Webinar.
