The Fourth Pillar of the goHappy Employee Engagement Model for frontline leaders is to coach, not boss. But, what does this mean, and how can you embody this in your role?

We’ve said this many times before, but it bears repeating: gathering feedback from your frontline employees is one of the best things you can do for business performance. 

Employee engagement is defined as a measure of how committed an employee feels to their organization; how much they identify with their organization; how satisfied they feel with their job; and how energized they feel in their work. There is no doubt that employers benefit in many ways from high levels of employee engagement, while disengagement not only negatively impacts individual workers, but can easily spread. 

Feedback is the compass that guides an organization toward its true north. Particularly, feedback from frontline employees – those who are in the trenches every day – is invaluable. These individuals deal with the real-time challenges, customer interactions, and the daily mechanics of your operations. 

In any organization, particularly ones that rely on a frontline workforce, the relationship between leadership and frontline employees plays a huge role in shaping the culture, productivity, and overall success of the workplace. 

Organizations who have made frontline employee engagement a strategic priority are reaping the rewards.

In a world where technology is constantly evolving, businesses need to adapt and find new ways to communicate with their teams. When it comes to frontline employees, SMS (short message service) is the clear winner for effective business communication. 

From its widespread availability to its ability to reach workers in real time, there are many reasons why SMS should be your go-to tool for keeping your team informed and engaged. In this post, we'll explore the benefits of using SMS as well as some tips on how to make the most of this powerful business communication tool. 

In our post-pandemic world, it's not enough to assume frontline employees are just " happy to have a job." 

Things have changed, and frontline workers no longer seek jobs where the expectation is the bare minimum in exchange for a paycheck. 

They are more attracted to a work environment where they feel valued and respected, with managers who make them feel like they're contributing to something significant and are working towards common goals. 

If you're an HR Director, Communications Director, or Talent Acquisition Specialist who manages a mobile workforce, you know how challenging good communication can be.

Deskless workers often work in remote settings or visit different locations throughout the day, so you may go long stretches without seeing or verbally communicating with some of your employees. 

Because of this, communication channels that work for office and onsite employees aren't practical for mobile workers.

Seasonal hiring is both exciting and stressful for many businesses. 

Busy seasons such as holiday shopping and back to school are a welcome uptick in profits. But, these busy times of the year can also be worrisome as you struggle to find enough employees to meet customer demands.