In any organization, particularly ones that rely on a frontline workforce, the relationship between leadership and frontline employees plays a huge role in shaping the culture, productivity, and overall success of the workplace.
3 min read
4 Essential Leadership Principles that Drive Employee Engagement
By Dane Schwartz on Aug 18, 2023 2:40:16 PM
Topics: Communication Frontline Workers Company Culture Employee Experience Employee Engagement Workplace Communication Learning Employee Appreciation Hiring and retention
3 min read
Want Higher Retention? Learn From Small Businesses
By John Moon on Aug 4, 2023 9:55:42 PM
The current macro environment is challenging for businesses of all sizes. But it’s a lot less challenging if you have above average employee retention. And that’s one place small businesses are winning.
Topics: Company Culture Employee Experience Employee Engagement Employee Appreciation Hiring and retention
4 min read
How to accurately measure employee engagement
By Dane Schwartz on Aug 4, 2023 7:29:23 PM
Something big is on its way over here at goHappy.
Topics: Frontline Workers Employee Experience Employee Engagement Survey Learning
4 min read
Why Frontline Employee Retention is the #1 Concern of Leaders in 2023
By Dane Schwartz on Jul 15, 2023 3:12:54 PM
Organizations that rely heavily on a frontline workforce (nearly 90%!) are realizing that frontline employee retention has become their topmost concern. Leaders across industries have recognized the critical role that frontline employees play in driving customer satisfaction, maintaining operational efficiency, and ultimately contributing to the overall success of the company. That’s why frontline employee retention has emerged as the number one concern of leaders in 2023 (even above hiring).
Topics: Frontline Workers Company Culture Employee Experience Employee Engagement Employee Appreciation Hiring and retention
3 min read
The Power of Feedback: 5 Major Benefits of Asking Frontline Employees for Input
By Dane Schwartz on Jun 30, 2023 9:52:33 AM
Organizations are increasingly recognizing the immense value of frontline employees' feedback. These employees, who directly interact with customers and represent the face of the company, possess invaluable insights that can drive operational improvements, enhance customer experiences, and shape the overall success of the organization.
Topics: Frontline Workers Company Culture Employee Experience Employee Engagement Workplace Communication Employee Engagement Survey Hiring and retention
4 min read
How to Train Managers to Reduce Frontline Employee Turnover
By Dane Schwartz on Jun 23, 2023 11:32:50 AM
Competition for talent is stiff these days, no matter which industry you’re in. But the fight to hire and, particularly, retain great talent, is especially fierce in industries that employ a frontline workforce. While attention is often focused on top-level management and strategic initiatives, hat many business leaders don’t realize is that frontline managers play a huge role in whether or not frontline employees decide to stay or go.
Topics: Frontline Workers Company Culture Employee Experience Employee Engagement Learning Employee Appreciation Hiring and retention
3 min read
From the Front Line to the Bottom Line
By Greg Moyer on Jun 15, 2023 6:17:46 PM
Organizations who have made frontline employee engagement a strategic priority are reaping the rewards.
Topics: Communication Frontline Workers Company Culture Employee Experience Employee Engagement
2 min read
How to Increase Employee Engagement Without Burning Out
By Dane Schwartz on Jun 9, 2023 5:41:58 PM
Frontline employee engagement isn’t a nice-to-have, it’s a necessity. So how do you add it to an already full plate?
As a business owner or a manager of frontline employees, do you ever feel like you can’t get ahead? Like you produce business results for the short term, but always find those outcomes slipping back to baseline or even below where they started?
Topics: Company Culture Employee Experience Employee Engagement Learning Hiring and retention
2 min read
Manager Engagement Has the Power to Boost Business Results
By Greg Moyer on May 31, 2023 12:19:35 PM
The numbers don’t lie: Frontline managers have a major impact on business success.
The impact that frontline managers have on an organization’s overall performance and results is significant, especially when you consider that, nationwide, they are directly responsible for 8 out of 10 employees in the workforce. Yet, in many organizations managers on the frontline feel undervalued, underdeveloped, and overworked; and their levels of engagement show it. Gallup research has found that only 35% of managers are engaged, meaning they are enthusiastic about and committed to their work, their people, and the organization.
Topics: Frontline Workers Company Culture Employee Engagement
6 min read
4 Expert Tips to Reduce Employee Turnover
By Dane Schwartz on May 22, 2023 8:30:00 AM
Are you tired of constantly losing valuable employees? Employee turnover is not only costly for your business, but it also affects team morale and productivity.
The good news is that there are solutions to reduce employee turnover and improve communication within your organization.
In this blog post, we will share four tips in which business communication solutions can help you retain top talent, create a more engaged workforce, and thus increase sales.