As the holiday season approaches, the spirit of festivity is mingled with the hustle and bustle for many frontline workers. These are the individuals who keep the wheels of our businesses turning, often under high pressure and demanding conditions. For businesses, this time leading into the new year is an ideal moment to turn a caring eye towards your frontline workers.

Dane Schwartz
Recent posts by Dane Schwartz
4 min read
Your Frontline's 2023 Holiday Wishlist
By Dane Schwartz on Dec 3, 2023 9:37:49 PM
Topics: Company Culture Employee Experience Workplace Communication Inclusion Employee Appreciation Hiring and retention Feedback Frontline Leadership
4 min read
The Leader As Coach
By Dane Schwartz on Nov 22, 2023 3:58:42 PM
The Fourth Pillar of the goHappy Employee Engagement Model for frontline leaders is to coach, not boss. But, what does this mean, and how can you embody this in your role?
Topics: Communication Employees Employee Experience Employee Engagement Feedback Frontline Leadership
2 min read
Easy Ways to Get Frontline Employee Feedback
By Dane Schwartz on Oct 27, 2023 3:31:12 PM
We’ve said this many times before, but it bears repeating: gathering feedback from your frontline employees is one of the best things you can do for business performance.
Topics: Communication Frontline Workers Employee Engagement Employee Engagement Survey Feedback
3 min read
EX = CX: The goHappy Engagement Model Perspective
By Dane Schwartz on Oct 13, 2023 6:35:44 PM
There is an undeniable connection between an organization's employee experience (EX) and the customer experience (CX) it delivers. Denise Lee Yohn, in her insightful piece for Harvard Business Review, astutely observes that given the technological advancements and shifting labor dynamics, "EX is now the key driver of CX." This assertion resonates powerfully with the principles laid out by the goHappy Engagement Model.
Topics: Frontline Workers Company Culture Employee Experience Employee Engagement Feedback
3 min read
Why the Frontline is America's Most Important Workforce
By Dane Schwartz on Aug 31, 2023 5:35:18 PM
America has always been a nation that thrives on the innovation of its entrepreneurs, the insights of its thinkers, and the inspiration of its artists. However, time and again, it's the frontline workforce that stands as the backbone of the nation, ensuring its steady march forward.
Topics: Frontline Workers Employees Employee Appreciation
4 min read
5 Reasons You're Not Getting Honest Feedback From Your Frontline
By Dane Schwartz on Aug 24, 2023 6:55:38 PM
Feedback is the compass that guides an organization toward its true north. Particularly, feedback from frontline employees – those who are in the trenches every day – is invaluable. These individuals deal with the real-time challenges, customer interactions, and the daily mechanics of your operations.
Topics: Communication Frontline Workers Company Culture Employee Engagement Learning Feedback
3 min read
4 Essential Leadership Principles that Drive Employee Engagement
By Dane Schwartz on Aug 18, 2023 2:40:16 PM
In any organization, particularly ones that rely on a frontline workforce, the relationship between leadership and frontline employees plays a huge role in shaping the culture, productivity, and overall success of the workplace.
Topics: Communication Frontline Workers Company Culture Employee Experience Employee Engagement Workplace Communication Learning Employee Appreciation Hiring and retention
4 min read
How to accurately measure employee engagement
By Dane Schwartz on Aug 4, 2023 7:29:23 PM
Something big is on its way over here at goHappy.
Topics: Frontline Workers Employee Experience Employee Engagement Survey Learning
4 min read
Why Frontline Employee Retention is the #1 Concern of Leaders in 2023
By Dane Schwartz on Jul 15, 2023 3:12:54 PM
Organizations that rely heavily on a frontline workforce (nearly 90%!) are realizing that frontline employee retention has become their topmost concern. Leaders across industries have recognized the critical role that frontline employees play in driving customer satisfaction, maintaining operational efficiency, and ultimately contributing to the overall success of the company. That’s why frontline employee retention has emerged as the number one concern of leaders in 2023 (even above hiring).
Topics: Frontline Workers Company Culture Employee Experience Employee Engagement Employee Appreciation Hiring and retention
3 min read
The Power of Feedback: 5 Major Benefits of Asking Frontline Employees for Input
By Dane Schwartz on Jun 30, 2023 9:52:33 AM
Organizations are increasingly recognizing the immense value of frontline employees' feedback. These employees, who directly interact with customers and represent the face of the company, possess invaluable insights that can drive operational improvements, enhance customer experiences, and shape the overall success of the organization.