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3 min read

Amid a Labor Crisis, Retention is Critical

By Shawn Boyer on Oct 21, 2021 10:27:00 AM

Last week, The Wall Street Journal reported that there are 4.3 million workers “missing” in the United States.  

Topics: Frontline Workers Employee Experience Workplace Communication Hiring and retention
2 min read

70% of Your Frontline’s Engagement is Determined by Your Frontline Leaders

By Shawn Boyer on Oct 14, 2021 9:38:57 AM

According to Gallup, 70% of the variance in employees’ engagement is determined solely by their direct leader.  And, given the financial benefits of having an engaged workforce, such as increased profitability, higher sales, lower turnover, etc., you would hope that frontline leaders would have their employees’ engagement level as a top priority.

Topics: Frontline Workers Employee Experience Workplace Communication
2 min read

Maximize Hourly Employee Participation in Open Enrollment

By Shawn Boyer on Oct 7, 2021 11:15:04 AM

2 Tips to Increase Hourly Employee Participation in Open Enrollment by 40%+ 

Topics: Frontline Workers Employee Engagement
3 min read

4 Tips to Boost Hourly Employee Engagement

By Shawn Boyer on Oct 1, 2021 1:48:37 PM

The Value of an Engaged Workforce

I’ve been on no fewer than 10 calls over the past several weeks with heads of HR and talent acquisition specialists at some of the best employers in the country, and they’re all saying the same thing about the recruiting environment right now: “I’ve never seen anything like this”.  

Topics: Frontline Workers Employee Engagement Workplace Communication
3 min read

Need Seasonal Workers Now? Text Your Eligible Rehires

By Shawn Boyer on Sep 23, 2021 4:20:23 PM

Seasonal hiring is more competitive than ever before as companies across the country look for innovative ways to staff up ahead of the holiday shopping season. 

Topics: Communication Frontline Workers Hiring and retention
1 min read

Labor Day: Why We Celebrate Work

By Shawn Boyer on Sep 6, 2021 10:51:29 AM

Sara Reinhardt shares her favorite things about working for Tupelo Honey.

Topics: Extraordinary Worker Frontline Workers Employees Company Culture Employee Experience Employee Appreciation Restaurant
1 min read

How to be inclusive with your frontline communication strategy

By Shawn Boyer on Jun 1, 2021 1:01:45 PM

There has been a surge in frontline communication tools in the last few years, and for good reason. It’s no secret that the frontline, hourly employee has always been described as “hard to reach”.  Add a global pandemic to the mix and it quickly became alarmingly apparent in industries like restaurant, retail and manufacturing, where employees still needed to physically go to work, that real time communication was a problem. 

Topics: Communication Frontline Workers Employee Experience Employee Engagement Workplace Communication
2 min read

The Keys to Frontline Employee Engagement

By Shawn Boyer on Feb 10, 2021 10:01:33 AM

We recently hosted a webinar regarding the keys to frontline employee engagement and the bottom line impact that it drives, with special guests Dave McKlveen, Vice President of Human Resources for Organic Krush and formerly VP of HR at Cava, and Greg Moyer, Chief Engagement Officer at goHappy Hub.  Below are the quick hitting highlights, and for a more full deep dive, click here to watch the full Webinar.

Topics: goHappy Communication Frontline Workers Employees goHappy Hub Company Culture Employee Experience Employee Engagement Employee Engagement Survey webinar Inclusion
2 min read

What California Employers Need to Know about CA Assembly Bill 685

By Shawn Boyer on Jan 20, 2021 10:58:00 AM

We recently hosted a webinar regarding what CA Assembly Bill 685 requires of California employers, with special guests Wengy Sugg, an experienced labor and employment attorney, and Amir Durrani, VP of Human Resources at NORM’s Restaurants, an iconic CA based restaurant concept with 20+ locations.  Here are the quick hitting highlights of this Bill that went into effect on January 1, 2021.  For a more full explanation, click here to watch the Webinar.

Topics: Covid-19 California AB 685 AB 685
2 min read

Introducing goHappy Hub! Where Your Frontline Drives Your Bottom Line

By Shawn Boyer on Jun 25, 2020 11:20:48 AM

We’re super excited to announce our newest goHappy Labs product offering – goHappy Hub! With goHappy Hub!, organizations now have a simple and powerful way to:

Communicate with their frontline hourly employees; and
Enable their frontline hourly employees to communicate and collaborate with each other in smaller group settings – whether those groups are by location, team, district, etc.

Topics: goHappy Communication Frontline Workers Employees goHappy Hub
2 min read

The Extraordinary Ordinary Window Cleaner

By Shawn Boyer on Jun 25, 2020 11:12:13 AM

As I was sitting there waiting for my food at the Legal Sea Foods at Boston’s Logan International Airport in November of 2012, a man caught my eye.  He was outside on a ladder cleaning the windows of the gate next to the restaurant. As I sat there and watched him, I was mesmerized by how meticulous he was.  He was so carefully cutting into the corners of each window. 

Topics: Extraordinary Worker goHappy Frontline Workers Employees Extraordinary
4 min read

5 Steps to Reduce Your Employees Fear & Show Them How Much You Care

By Shawn Boyer on Jun 25, 2020 11:08:28 AM

Three days ago I was having lunch at the top of a mountain at a Colorado ski resort during our family’s spring break, and as we talked to our server about COVID-19 and whether the resort had talked about closing, she said her team had a meeting with her manager that morning and there were discussions that the mountain might close. She was scared to death because she didn’t know how she was going to pay rent if it did close. 

Topics: goHappy Communication Frontline Workers Employees
2 min read

goHappy’s Extraordinary Worker Campaign

By Shawn Boyer on Jun 25, 2020 11:05:19 AM

goHappy is thrilled to officially kick off The goHappy Extraordinary Worker Campaign in order to recognize the amazing work that hourly workers are doing every day through which we will be giving away over $20,000 in 2020 to these incredibly deserving individuals.  

Topics: Extraordinary Worker goHappy Employees Extraordinary
3 min read

A Day in the Life of an Hourly Worker Right Now

By Shawn Boyer on Jun 25, 2020 10:56:22 AM

EXTRAordinary Worker: BLAKE

We all felt inspired after “meeting” Blake and hearing his story as an EXTRAordinary Worker finalist for February. One of the most fulfilling parts of our EXTRAordinary Worker Campaign has been the connections we have made with these EXTRAordinary people. And the relationships that have developed from those connections.

Topics: Coronavirus Extraordinary Worker goHappy Frontline Workers Employees Covid-19 Extraordinary
3 min read

Be extra kind to the frontline right now

By Shawn Boyer on Jun 25, 2020 10:52:28 AM

Celebrate Your Favorite Hourly Worker & Give Them a Chance to Win $1,000

While most Americans with a “desk job” are being required to work from home, millions of “desk-less” hourly workers across the country are continuing to show up to work so that we have the things we still need – grocery store clerks so that we have groceries (and MAYBE even some toilet paper!), delivery drivers so that we don’t have to expose ourselves to others, plumbers to fix our leaking sinks, health care providers to take care of our sick, etc. Social distancing is not an option for them.

Topics: Coronavirus Extraordinary Worker goHappy Communication Frontline Workers Employees Kindness
1 min read

Your Frontline Employees Want to Hear From You about COVID-19. Daily

By Shawn Boyer on Jun 12, 2020 11:16:19 AM

At a time when there is so much information coming at people, it turns out that you, their employer, are the #1 source for credible COVID-19 information they need to know.

Topics: Coronavirus goHappy Communication Frontline Workers Employees Covid-19 goAlerts
2 min read

3 Ways to Communicate with Your Furloughed & Laid Off Frontline

By Shawn Boyer on Jun 11, 2020 11:10:00 AM

HR teams across the country are doing amazing work right now that is both emotionally and physically exhausting.

Topics: Insider Coronavirus Communication Frontline Workers Employees Covid-19