5 min read

Lower Retail Turnover With Better Internal Communications

By Dane Schwartz on Oct 3, 2022 11:35:21 AM

Whether you operate a single retail location or a chain of stores, your retail employees are your best asset. They are the ones who interact with your customers daily and can create a positive or negative association with your brand. 

But, with a 69% employee turnover rate in retail — 12% higher than the U.S. national average — it can feel like most of your time and resources are spent on hiring and training new staff rather than nurturing existing employees to be your best brand ambassadors. 

With an approximate price tag of $3400 to replace one employee, a retention strategy should definitely be on your radar.

Topics: Communication Frontline Workers Employee Experience Workplace Communication
29 min read

NEW Podcast Episode: Jeremy Edmonds at Snooze- The Importance of Culture

By Dane Schwartz on Sep 16, 2022 10:38:17 AM

 

Topics: goHappy Podcast
5 min read

Five Ways to Enhance Senior Care Employee Communication

By Dane Schwartz on Sep 8, 2022 2:28:01 PM

Deciding to place a beloved family member in a senior care facility is challenging. It's a decision no family member wants to make, but they trust you and your staff to offer them the best care possible when they do.



However, if employee communication in your long-term care facility falls short, it can be a chaotic and frustrating experience for your senior care staff, residents, and their families. This can lead to families moving their loved ones to a different facility and employees leaving their roles to find work elsewhere — and in a worker shortage, it's unlikely you can spare staff right now.

Effective communication is the foundation for any successful relationship, and your assisted living facility is no different.

Topics: Communication Frontline Workers Workplace Communication senior living
4 min read

Amid Labor Crisis, Frontline Employee Retention is Critical

By Dane Schwartz on Aug 22, 2022 8:00:00 AM

If your favorite vegan ice cream flavor has been out of stock at your local supermarket for the last few months, you may be the victim of a labor shortage.

Current labor shortages are affecting supply chain issues from picking crops, manufacturing, and transportation to stocking shelves, and there’s no end in sight. Thus, that persistent empty shelf is where your ice cream should be.

As a business owner who employs frontline workers, this reality is a heavy weight to carry. Your profits hinge on hiring and retaining enough workers to keep business cruising, customers happy, and cash flowing.



When your ‘help wanted’ ad gets nothing but crickets, and you receive resignation letters regularly, it’s hard to remain hopeful. But, rather than focus on the frontline employees you don’t have, it’s better to focus on keeping the ones you do.

Topics: Frontline Workers Employee Experience Workplace Communication Hiring and retention
5 min read

4 Important Tips For Team Communications In Restaurants

By Dane Schwartz on Aug 8, 2022 8:00:00 AM

As a restaurant owner or manager, you know how quickly a tiny setback can spiral into full-blown bedlam. 

Topics: goHappy Communication Frontline Workers Company Culture Employee Engagement Restaurant
6 min read

Six Ideas That Improve Restaurant Employee Retention

By Dane Schwartz on Jul 28, 2022 1:27:12 PM

Restaurant workers are still quitting their jobs at an alarming rate. According to economists, the quit rate in hospitality and food service is nearly double that of the national average coming in at 6% vs 3%.

Topics: Communication Frontline Workers Company Culture Employee Experience Employee Engagement Hiring and retention
29 min read

Podcast episode 2: It's not about the job, it's about the people!

By goHappy on Jul 12, 2022 6:00:00 PM

Topics: goHappy Podcast
4 min read

Four Ways Automation Can Improve Frontline Employee Communications

By Dane Schwartz on Jul 11, 2022 8:00:00 AM

At the start of the pandemic, organizations scrambled to get online, set up curbside shopping, and restructure how to get work done and stay in business. It was like everyone was in fight or flight mode.

Those who fought (mostly) survived – and this fight to stay alive, forced companies to find new ways to do business. 

Many of these changes ended up being for the better. Namely, how the world views frontline employees. Before the pandemic, frontline workers were often considered expendable and easily replaced. But now, businesses know better. 

Topics: Communication Employee Engagement Workplace Communication
5 min read

How to Be Inclusive With Your Frontline Employee Communication Strategy

By Dane Schwartz on Jun 23, 2022 7:00:00 AM

There’s nothing like a global pandemic to highlight poor employee communication. Especially in industries where workers need to physically show up for work.

Frontline and hourly workers make up 80% of our global workforce, and for industries like restaurant, retail, and manufacturing, they represent the largest percentage of the workforce. 

Topics: Communication Frontline Workers Employee Experience Employee Engagement Workplace Communication
4 min read

Best Practices For Leaders To Improve Frontline Employee Communications

By Dane Schwartz on Jun 6, 2022 6:04:07 PM

Communicating effectively with a large team of desk-less workers has its challenges. But the pandemic did an excellent job of highlighting just how critical frontline workers are to a company's success. And the mass job walkouts have taught us that frontline employees are no longer interested in being treated like second-class workers. 

Topics: Communication Frontline Workers Employees Employee Experience Employee Engagement Workplace Communication
5 min read

3 Employee Communication Tools Every HR Professional Needs To Engage Frontline Workers

By Shawn Boyer on May 23, 2022 11:03:50 AM

The work world has experienced drastic changes over the last few years. The pandemic has influenced how businesses operate, from hybrid schedules to company policies, practices, and procedures. 

Topics: Communication Frontline Workers Company Culture Employee Engagement Workplace Communication Employee Engagement Survey
5 min read

Using Technology To Communicate With Frontline Staff Is Good For Business

By Shawn Boyer on Apr 25, 2022 8:00:00 AM

Dubbed The Great Resignation, 2021 was officially the year of quitting. Thanks to severe job dissatisfaction, workers in retail, hospitality, accommodation, and food services were among the top employees to lead the walkout.

And while 2022 has turned a corner with unemployment currently hovering around 3.9% — down from 2021 — all business who have frontline and deskless workers are struggling to retain existing employees and fill open positions.

Topics: Frontline Workers Workplace Communication Hiring and retention
14 min read

Episode 1: Welcome to the goHappy Podcast

By goHappy on Apr 14, 2022 10:47:52 AM

Topics: goHappy Podcast
4 min read

Solving Unique Challenges for Senior Living

By Shawn Boyer on Apr 4, 2022 3:49:40 PM

Every industry has its own unique challenges in communicating with its various constituents - prospects, customers and their employees.  

Senior living communities are certainly no different.  And, their communication challenges are unique and heightened in two ways:

1. Like most industries that have a large number of frontline employees who don’t have company issued email, they struggle with how to effectively communicate with those employees; and
2. they have an added layer of complexity because they need to communicate (in real time in a lot of instances) with their “customers”, who in a lot of cases are both their residents AND the family members of those residents, and they are not tied to a desk/email during the day.

To say that we have enjoyed working with these companies is an understatement - we have LOVED working with them and seeing all of the different ways in which they’re using the goHappy platform to solve for those challenges.  Below are a few examples of those just in case it can be helpful to anyone else out there who has similar challenges - we hope it can get your wheels turning!  In all of these instances, they are using goHappy to send text messages directly through our software to their frontline employees, residents and family members.

Topics: Communication Employee Experience Employee Engagement Workplace Communication
2 min read

The “Genius” of Managing AND Leading

By Greg Moyer on Mar 14, 2022 10:00:00 AM

In his book, “Built to Last”, Jim Collins talks about how highly visionary companies do not oppress themselves with what he calls the “Tyranny of OR” – the reluctance to accept two seemingly contradictory forces or ideas at the same time.  The “Tyranny of OR” pushes people to believe that things must be either A or B, but not both.  Instead of being oppressed by the “Tyranny of OR”, highly visionary companies liberate themselves with what he refers to as the “Genius of AND” – the ability to embrace both extremes of a number of dimensions at the same time.  Instead of choosing between A OR B, they figure out a way to have both A AND B.

The terms “management” and “leadership” are often interchanged. In fact, many people view them as basically the same thing.  Yet, when you look at the “what” and the “how” of managing vs. leading, there are some clear distinctions between them.   Here are a few of the notable differences: 

Topics: Frontline Workers
3 min read

Hand & Stone Enlists goHappy to Capture, Measure Frontline Employee Feedback

By goHappy on Mar 10, 2022 12:00:00 PM

2 min read

It’s How You Make Them Feel

By Greg Moyer on Mar 7, 2022 11:11:38 AM

 It’s not surprising in this highly competitive labor market that the top concern facing CEO’s in organizations that employ large numbers of frontline employees is their ability to hire and retain staff. As a result, employee engagement has become a key strategic initiative with leaders and managers at all levels devoting more of their time and focus to create a positive and engaging experience for employees. Being more intentional about what leaders and managers need to do to drive higher engagement levels, represents a needed and critical step forward.

Topics: Company Culture Employee Experience Employee Engagement
2 min read

How Tupelo Honey Increased its Employee Engagement

By Shawn Boyer on Feb 18, 2022 2:41:15 PM

The pandemic put a strain on the hospitality industry, causing company cultures to change and increasing employee turnover rates. Employers not only needed a quick and easy way to communicate COVID-19 policies and procedures, but also a permanent way to communicate ongoing updates and engage with frontline team members.

Topics: Employee Engagement
3 min read

Tapping Frontline Workers’ Full Potential Via Communications

By Shawn Boyer on Feb 7, 2022 11:56:21 AM

Studies show frontline employees feel undervalued and disconnected from their leaders, causing a lack in commitment, engagement and contributions to the workplace. However, companies that invest in engaging frontline team members have seen positive results like higher revenues, productivity and lower turnover. HBR Analytic Services reported that 87% of nearly 500 business executives said they will be more successful when frontline workers are empowered to make important decisions in the moment.

Topics: Frontline Workers Workplace Communication
1 min read

Supreme Court Rules on Vaccine Mandate… What’s Next?

By Shawn Boyer on Jan 14, 2022 3:55:21 PM

The Supreme Court yesterday largely blocked the Biden administration’s plan for requiring business owners with 100 or more employees to require their employees to be vaccinated against COVID-19 or submit to weekly testing.

2 min read

Vaccine Mandate Moves Forward: What Employers Need to Know

By Shawn Boyer on Dec 27, 2021 8:00:00 AM

A federal court has lifted a stay on the Biden administration’s rule that forces business owners with 100 or more employees to require their employees to be vaccinated against COVID-19 or submit to weekly testing.

Topics: Workplace Communication
4 min read

Choosing the Right Communications Platform for Frontline Engagement

By Dane Schwartz on Dec 20, 2021 10:12:17 AM

If there is one thing employers have learned over the past few years, it's the critical role frontline staff play in the economy's stability. Frontline workers came to realize their value, as well.

Topics: Frontline Workers Employees Company Culture Employee Engagement Workplace Communication
2 min read

Engaging Your Employees During the Holidays

By Shawn Boyer on Dec 13, 2021 9:07:30 AM

The holidays are upon us. And while many of us are looking forward to a little rest and relaxation – and maybe some travel – away from the office, most frontline workers will be at work throughout the holiday season.

Topics: Employee Engagement Workplace Communication
2 min read

Communicating Workplace Vaccine Plans to Frontline Employees

By Shawn Boyer on Dec 3, 2021 10:49:46 AM

Despite legal challenges, employers across the United States have been preparing to adhere to OSHA’s vaccine mandate, which calls for business owners with 100 or more employees to require their workers to be vaccinated or submit to weekly testing. According to OSHA, companies must have a policy in place by Dec. 6 and begin implementing those plans by Jan. 4.

Topics: Workplace Communication
3 min read

Vaccine mandate: What employers need to know

By Shawn Boyer on Nov 19, 2021 4:30:02 PM

By now, you’ve most likely heard about the workplace vaccine mandate planned by the Occupational Safety and Health Administration (OSHA).  

Topics: Workplace Communication
2 min read

Tips for Texting Your Employees After Hours

By Shawn Boyer on Nov 11, 2021 5:08:35 PM

We all get unwanted texts. 

2 min read

70% of Your Frontline’s Engagement is Determined by Your Frontline Leaders

By Shawn Boyer on Oct 14, 2021 9:38:57 AM

According to Gallup, 70% of the variance in employees’ engagement is determined solely by their direct leader.  And, given the financial benefits of having an engaged workforce, such as increased profitability, higher sales, lower turnover, etc., you would hope that frontline leaders would have their employees’ engagement level as a top priority.

Topics: Frontline Workers Employee Experience Workplace Communication
2 min read

Maximize Hourly Employee Participation in Open Enrollment

By Shawn Boyer on Oct 7, 2021 11:15:04 AM

2 Tips to Increase Hourly Employee Participation in Open Enrollment by 40%+ 

Topics: Frontline Workers Employee Engagement
3 min read

4 Tips to Boost Hourly Employee Engagement

By Shawn Boyer on Oct 1, 2021 1:48:37 PM

The Value of an Engaged Workforce

I’ve been on no fewer than 10 calls over the past several weeks with heads of HR and talent acquisition specialists at some of the best employers in the country, and they’re all saying the same thing about the recruiting environment right now: “I’ve never seen anything like this”.  

Topics: Frontline Workers Employee Engagement Workplace Communication
3 min read

Need Seasonal Workers Now? Text Your Eligible Rehires

By Shawn Boyer on Sep 23, 2021 4:20:23 PM

Seasonal hiring is more competitive than ever before as companies across the country look for innovative ways to staff up ahead of the holiday shopping season. 

Topics: Communication Frontline Workers Hiring and retention
1 min read

Labor Day: Why We Celebrate Work

By Shawn Boyer on Sep 6, 2021 10:51:29 AM

Sara Reinhardt shares her favorite things about working for Tupelo Honey.

Topics: Extraordinary Worker Frontline Workers Employees Company Culture Employee Experience Employee Appreciation Restaurant
2 min read

The Keys to Frontline Employee Engagement

By Shawn Boyer on Feb 10, 2021 10:01:33 AM

We recently hosted a webinar regarding the keys to frontline employee engagement and the bottom line impact that it drives, with special guests Dave McKlveen, Vice President of Human Resources for Organic Krush and formerly VP of HR at Cava, and Greg Moyer, Chief Engagement Officer at goHappy Hub.  Below are the quick hitting highlights, and for a more full deep dive, click here to watch the full Webinar.

Topics: goHappy Communication Frontline Workers Employees goHappy Hub Company Culture Employee Experience Employee Engagement Employee Engagement Survey webinar Inclusion
2 min read

What California Employers Need to Know about CA Assembly Bill 685

By Shawn Boyer on Jan 20, 2021 10:58:00 AM

We recently hosted a webinar regarding what CA Assembly Bill 685 requires of California employers, with special guests Wengy Sugg, an experienced labor and employment attorney, and Amir Durrani, VP of Human Resources at NORM’s Restaurants, an iconic CA based restaurant concept with 20+ locations.  Here are the quick hitting highlights of this Bill that went into effect on January 1, 2021.  For a more full explanation, click here to watch the Webinar.

Topics: Covid-19 California AB 685 AB 685
2 min read

Introducing goHappy Hub! Where Your Frontline Drives Your Bottom Line

By Shawn Boyer on Jun 25, 2020 11:20:48 AM

We’re super excited to announce our newest goHappy Labs product offering – goHappy Hub! With goHappy Hub!, organizations now have a simple and powerful way to:

Communicate with their frontline hourly employees; and
Enable their frontline hourly employees to communicate and collaborate with each other in smaller group settings – whether those groups are by location, team, district, etc.

Topics: goHappy Communication Frontline Workers Employees goHappy Hub
2 min read

The Extraordinary Ordinary Window Cleaner

By Shawn Boyer on Jun 25, 2020 11:12:13 AM

As I was sitting there waiting for my food at the Legal Sea Foods at Boston’s Logan International Airport in November of 2012, a man caught my eye.  He was outside on a ladder cleaning the windows of the gate next to the restaurant. As I sat there and watched him, I was mesmerized by how meticulous he was.  He was so carefully cutting into the corners of each window. 

Topics: Extraordinary Worker goHappy Frontline Workers Employees Extraordinary
4 min read

5 Steps to Reduce Your Employees Fear & Show Them How Much You Care

By Shawn Boyer on Jun 25, 2020 11:08:28 AM

Three days ago I was having lunch at the top of a mountain at a Colorado ski resort during our family’s spring break, and as we talked to our server about COVID-19 and whether the resort had talked about closing, she said her team had a meeting with her manager that morning and there were discussions that the mountain might close. She was scared to death because she didn’t know how she was going to pay rent if it did close. 

Topics: goHappy Communication Frontline Workers Employees
2 min read

goHappy’s Extraordinary Worker Campaign

By Shawn Boyer on Jun 25, 2020 11:05:19 AM

goHappy is thrilled to officially kick off The goHappy Extraordinary Worker Campaign in order to recognize the amazing work that hourly workers are doing every day through which we will be giving away over $20,000 in 2020 to these incredibly deserving individuals.  

Topics: Extraordinary Worker goHappy Employees Extraordinary
3 min read

A Day in the Life of an Hourly Worker Right Now

By Shawn Boyer on Jun 25, 2020 10:56:22 AM

EXTRAordinary Worker: BLAKE

We all felt inspired after “meeting” Blake and hearing his story as an EXTRAordinary Worker finalist for February. One of the most fulfilling parts of our EXTRAordinary Worker Campaign has been the connections we have made with these EXTRAordinary people. And the relationships that have developed from those connections.

Topics: Coronavirus Extraordinary Worker goHappy Frontline Workers Employees Covid-19 Extraordinary
3 min read

Be extra kind to the frontline right now

By Shawn Boyer on Jun 25, 2020 10:52:28 AM

Celebrate Your Favorite Hourly Worker & Give Them a Chance to Win $1,000

While most Americans with a “desk job” are being required to work from home, millions of “desk-less” hourly workers across the country are continuing to show up to work so that we have the things we still need – grocery store clerks so that we have groceries (and MAYBE even some toilet paper!), delivery drivers so that we don’t have to expose ourselves to others, plumbers to fix our leaking sinks, health care providers to take care of our sick, etc. Social distancing is not an option for them.

Topics: Coronavirus Extraordinary Worker goHappy Communication Frontline Workers Employees Kindness
1 min read

Your Frontline Employees Want to Hear From You about COVID-19. Daily

By Shawn Boyer on Jun 12, 2020 11:16:19 AM

At a time when there is so much information coming at people, it turns out that you, their employer, are the #1 source for credible COVID-19 information they need to know.

Topics: Coronavirus goHappy Communication Frontline Workers Employees Covid-19 goAlerts
2 min read

3 Ways to Communicate with Your Furloughed & Laid Off Frontline

By Shawn Boyer on Jun 11, 2020 11:10:00 AM

HR teams across the country are doing amazing work right now that is both emotionally and physically exhausting.

Topics: Insider Coronavirus Communication Frontline Workers Employees Covid-19